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Frequently Asked Questions
Listed below are topics frequently addressed by the Help Desk. If the information you need cannot be located on this page, please contact the
Help Desk for further assistance.
UCONNECT
User Account
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What is my password?
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Your UCONNECT password is a unique password. If you are new to UCO, your initial or default password is your birthdate, in the format mmddyy. For example: If your birthday is April 1, 1983, your default password is 040183.
Otherwise, your password is the value that you determined when you last changed it.
REMEMBER: NEVER share your password with anyone!
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What do I do if I forget my password?
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If you forget your password and need assistance in resetting it, please visit one of
the following locations, making sure to carry a photo ID with you:
Password resets are generally only available between the hours of 8:00am and 5:00pm and
require a photo ID.
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How do I change my password after logging into UCONNECT?
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Your UCONNECT password can only be reset on-line after you have successfully logged in to UCONNECT.
To reset your password, select the "Change Password (PIN)" option from the Personal Information Channel on the Home tab. You must enter your old password and a new password. Then, re-enter your new password for verification. When finished, click the "Change PIN" button.
REMEMBER, your password must be
six (6) and only six (6) characters in length. Any additional characters will be truncated. Attempts to use passwords longer than 6 characters will result in failed login attempts.
Your password may contain uppercase letters, lowercase letters and numbers. For help on password creation, do's, don'ts, and tips, visit the
password resource page.
Alternatively, you can navigate to the
Change Password page by clicking on the "School Services"
tab, then selecting "Broncho Central Services", "Personal Information",
and "Change Password (PIN)".
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Viruses/Spyware
What is a computer virus?
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Virus - A computer program file capable of attaching to disks or other files and replicating itself repeatedly, typically without user knowledge or permission. Some viruses attach to files so when the infected file executes, the virus also executes. Other viruses sit in a computer's memory and infect files as the computer opens, modifies or creates the files.
Some viruses display symptoms, and some viruses damage files and computer systems, but neither symptoms nor damage is essential in the definition of a virus; a non-damaging virus is still a virus.
Protecting Your Computer from Viruses
A virus can enter your computer in several ways:
- Files downloaded from the Internet
- Email messages and attachments
- Diskettes, zip disks, and other removable media
Steps You Can Take
You can protect your computer and personal data in the following ways:
- Always restart a public computer before working on it and log off when you end your session.
- Save your work frequently
- Back up your files regularly, especially critical ones
- Install an anti-virus program on your personal computer. Update both the anti-virus program and the data (virus definitions) files regularly and run the program regularly.
- Scan all of your newly installed programs with an anti-virus program.
- Download files from the Internet only from reputable sources. Scan all downloaded files with an anti-virus program.
- Turn on macro virus protection in Microsoft Word and Excel:
- Click Tool then Options, or from the Tools menu, select Options.
- Click the General tab.
- If the Macro virus protection box is not checked, click on it.
- Be suspicious of any unsolicited or unexpected files that you receive.
- Scan Word or Excel email attachments before opening them.
- Scan diskettes and files after using them on another computer.
- Be cautious when exchanging files with other people. Always scan the files with an anti-virus program before opening them.
- Do not run any attached executable files (EXE, SHS, MS Word or MS Excel file) from an unknown source. Delete the email and the attachment, especially if you're not expecting or need the document.
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How do I protect my computer from viruses?
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- Have a current and up-to-date version of Anti-virus on your system. If you are a current UCO student, faculty, or staff member, you can get a free version of Symantec AntiVirus by logging on to UCONNECT. This service is provided by the Student Technology Fee.
- Keep your Microsoft Windows Operating System up-to-date. You can do this by going to http://windowsupdate.microsoft.com.
- Clean spyware and adware off your system. Download Spybot at http://www.safer-networking.org/en/download.
Once Spybot is installed:
- Run search and destroy
- When detection has finished
- Check all
- Select fix
- Select immunize
- This will clean virtually all the adware/spyware programs that we have seen.
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